terrible food and terrible customer service

I have been a customer at Barcelos for many years. I have never experienced any problems with the quality of the food and customer service. I normally buy from the branch at Centurion next to the Mall of the Reeds.

We decided to visit the branch at the Grey owl village and it was the biggest mistake we have ever made. We just wasted money on a terrible lunch and horrible customer service. There was a lady by the name Mbali who didnt even know how to serve a customer properly. We purchased the twin burger meal and a large chips. But what we received was disgusting. I have photo's of the tiny size chips they gave us which is not even worth R5. I can get more at KFC or Mcdonald. The burgers had alot of sogginess. There was hardly any chicken inside the roll. This branch is so selfish with the meal and yet we pay for it but dont receive what we pay for. I call the lady Mbali who is the manager apparently. When i explained the situation with her she just didnt actually care and was not saying anything on the phone. I then asked her if there is another person i can speak to like the owner she then said shes not allowed to give his cell number. I then said ok fine can i have the customer careline number, she then said she doesnt know it and she will not give it out. I eventually left my number for the owner to call but to date i have not received a response. Oh and 1 more thing which disappointed me is that the small sauce that normally you get with your meals for free, the lady was charging me R8 for 1. How disturbing and pathetic is this branch. Very dissapointed.