1 reviews | Active since Aug 2016

30 Mar 2018, 18:28

Rotten Peas and Corn - Unhappy Customer

I ordered a Family Pack meal (sides: peas & corn and chips). I was suprised to smell the peas & corn rotten. Can you believe that someone packed it knowing that it was rotten (off like you won't believe). The minute I opened it I knew that it was off. Do you understand how serious it is to give someone rotten veggies as I could potentially get a stomach bug.

I spoke to a Manager at the store and her name is Lerato from Barcelos Birchleigh, Kempton Park JHB. And all she could say is I'm sorry for that would you like to order another veggie? I said to her after the rotten veggies I don't trust the quality of your veggies but trust your chips. Asked her to rather replace it with that. She said NO, as the policy of the meal pack I had ordered was one packet chips and one veggie. How outrageous I mean you just tried to **** me wih the veggies and you won't apologize with something I actually want to eat from your store. I should have just returned the entire meal as I am not sure if the meal itself is actually safe to eat.

ATTENTION: I want my money back for the rotten peas and corn. Unhappy customer.

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Replies (1)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply16 Apr 2018, 13:19
Official

Good Morning Kgomotso,

Thank you for taking the time to inform us of your unfortunate experience.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible, can you please provide us with your contact number. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za