MM
Mohale M

1 reviews | Active since Feb 2013

12 Jul 2018, 06:40

Restaurant

Yesterday I went to Barcelos Sunnyside on Pretoria with a group of friends, we bought chicken and waited patiently for our order. When they brought the food the chicken looked like it was swimming in the suaces and it was raw inside we could even see blood. We returned it and asked them to make us another chicken only to find that they took the same chicken and put it back onto the griller with all the sauces. We asked to speak with the manager who was not even interested to speak with us because they called him several times and there was no response from him. When he decided to come to the front we had decided to ask for a refund and go somewhere else. When the cashier told the manager we want out money back the guy that made the chicken was so rude, he came to the front and told us we are full of ourselves and the manager just stood there didn't even say a word. I must indicate that it's not the first time I had to return food simply because the chicken was raw.

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Replies (2)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply12 Jul 2018, 08:07
Official

Good Morning Mohale,


Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.
We would appreciate your further feedback if possible, can you please provide us with your contact number. Thanking you in advance.


Kind regards,


The Barcelos Team
www.barcelos.co.za

MM
Mohale M's update12 Jul 2018, 21:30
Reviewer Update
I would just like to thank Deon for his quick response and for making sure that the matter was treated with urgency. I went back to the restaurant this evening for a meal and it was a lovely and enjoyable one, the meat was well cooked, tender and the sauce was lovely. Thank you very much Deon and because of how the matter was handled I will still go back to the restaurant like before and enjoy my meals. Once again thank you.