NM
Neto M

1 reviews | Active since Aug 2012

16 Oct 2017, 16:35

******, condescending, unfriendly

I used to go there about 2 or 3 times a week at least.

During a rather slow Wednesday afternoon I place my usual order and go to pick and pay. There I misplace my receipt.

I tell them I have and the man says "did you misplace it or did you deliberately throw it away" then informs me that I can only get my food at close of business. I decide to go back to pnp to look for the receipt, which fortunately I find. I return and complain about how they treat a regular, how it was hard to believe she forgot I placed the order. I hear the man saying "it's always the blacks". I'm not sure what race has to do with anything but I'm sure I'm never ever returning to that place!

0
Replies (2)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply17 Oct 2017, 08:06
Official

Good Morning Dayalan,

Thank you for taking the time to inform us of your unfortunate experience.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813

NM
Neto M's update16 Jan 2020, 13:24
Reviewer Update
They never contacted me...