Poor service at Barcelos

On Sunday, 19 July at 20H26, my wife, her aunt and I sat down for a meal at Barcelos Montecasino. We ordered 3 meals, 2 lattes and a bottle of still water. We also asked for 2 x glasses of tap water. When the latte arrived, we were presented with a bottle of sparkling water as opposed to the requested bottle of still water and no tap water was provided as requested. Unfortunately, we only realised it was sparkling water when we poured it out. Having broken the seal on the bottle, we did not as for a waiver of the cost of the water, despite the wrong product having been supp****. We did, however, bring it to the notice of Eva, who provided a very half hearted apology. Our meals took about 30 minutes to arrive and the meals did not arrive together i.e after the the 1st meal arrived, the 2nd dish only arrived after 13 minutes. At 21H10, the 3rd meal not arrived and we had to ask Eva for this and for the tap water. By the time we left the restaurant, the tap water had not arrived. There were only 3 occupied tables so a busy restaurant cannot be the excuse. I will rarely go back to a place where I've received bad service and there are plenty of other eateries nearby.