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FUFU T

1 reviews | Active since Nov 2015

29 May 2017, 15:21

POOR SERVICE

<p>On Friday (26/05/17)i was at Barcelos Ermelo at 20:10 waited there till 20:47 before ordering , i asked the cashier why she wasnt taking the orders and she said they cant take the orders because they dont have enough chicken , the cashiers went to the back to help , i then called the cashier and ask if she could place my order which she did but told me that the chicken would be ready at 21:40 i told her its fine ill come back at 22:00 to my surprise when i got the the chicken was not ready yet i waited till 22:25 . The manager knew that they were having a one day promo they should have had enough stuff for that day as it was a busy friday & they had a promotion , they had only 4 stuff one was busy cleaning the air vent while customers were waiting, how can you run a busy/promo day with only 4 stuff????? i always buy food there and wait for 15-30 minutes and i dont mind., but last friday(26/05/17) your service was a terrible.Im so disappointed and wish not to go there again.</p>

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Replies (1)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply30 May 2017, 07:49
Official

Good Afternoon Lufuno,

Thank you for taking the time to inform us of your unfortunate experience.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813