1 reviews | Active since Jul 2009
Poor customer service
Type of complaints: Takeaway
Location: Barcelos Gold Reef City
The issue that I have experienced was: We arrived at the restaurant at 16:40 yesterday and the cashier told us that they are no longer taking sit in as they were about to close. After a short discussion we then decided to buy take aways. The cashier of the right till was unfriendly. Nevertheless, she took the order. The order was ready at 17:05. But it was incorrect. When I went back to query the order, the chef and the supervisor started arguing in front of us. They spent 3 minutes arguing about the order
It occurred on: May 1st, 2018
I want: I have no influence in internal processes
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Trida Ngobeni
Good Morning Trida,
Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.
We would appreciate your further feedback if possible, can you please provide us with your contact number. Thanking you in advance.
Kind regards
The Barcelos Team
www.barcelos.co.za
Good Morning Trida,
Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.
We would appreciate your further feedback if possible, can you please provide us with your contact number. Thanking you in advance.
Kind regards
The Barcelos Team
www.barcelos.co.za