PR
Paresh R

1 reviews | Active since Oct 2011

11 Nov 2016, 22:55

Pathetic Service

<p>On the 11-11-2016 at 10:22pm I called your Engine Garage Pavillion branch to place an order for pick up. I spoke to KIM the most rude and arrogant consultant. She sounded half asleep. After placing my order she requested my number and halfway through she cuts the call. When i called back her attitude was even worst. Her attitude was like just get on with your order and stop wasting my time. Is this the way you treat your customers. She needs to learn telephone etiquitte and definately needs more training before answering the phone. I decided not to make the purchase because who knows what she would have done to my food after I told her that she was arrogant and rude. </p>

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Replies (1)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply14 Nov 2016, 08:45
Official

Hello Paresh,

Thank you for taking the time to inform us of your unfortunate experience.

It is only by receiving feedback like yours that we are able to improve on areas which need improvement. Please accept our apology.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813