1 reviews | Active since May 2016

23 Mar 2017, 15:40

Pathetic Service

<p>Visited the Pavilion Convienience centre Barcelos for the first time for lunch. Purchased the thumbs up feast. The cashier was not friendly and seemed more interested in moving to the next customer rather than listen to my instructions. Told him I didnt want my chicken well done and with basting sauce on it. For the first time ever I was told u have to pay for basting sauce. Took a while for my chicken which I collected and then left. Opened the box to eat and the chicken was dry. There was no sauce on it,the chicken was hard and the chips tasted like it was nit fresh. I buy so often from the Barcelos in Durban North and I have never experienced bad service and pathetic food like this before. I am so disapointed and utterly disgusted. I will never eat there again</p>

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Replies (1)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply24 Mar 2017, 14:08
Official

Good Afternoon Jeremy,

Thank you for taking the time to inform us of your unfortunate experience.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813