ML
Madelein L

1 reviews | Active since May 2016

16 Mar 2017, 15:11

Off sauce

<p>I went to barcellos on Friday 10/3/17 night order a D3 with tangy lemon sauce, I got home ate the chips took a bite from my burger spat it out and threw it on the ground I had to go brush my teeth it was disgusting... Next morning I took it back the the lady Thersesa said she will give me a free meal I said to her giving me another D3 is not a free meal I paid for it last night that I didn't eat last nite I was so angry I just went to bed and now I have to drive dubble... She really had a very bad attitude while im busy explaining to her that it's not a free meal she asked me so what isit you want and just walked away that's now what you call a manager.</p> <p>I went back to barcellos last night 15/3/17 because it was the only place still open order D3 and 3 chicken cheese burgers I asked them is the sauce fresh they assured me yes they are, i got home the 3 men complained that the burger is very extremely salty and couldn't eat it I opened my D3 again it smells like something is rotten on my burger I am really disgusted it with barcellos food and service </p>

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Replies (2)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply16 Mar 2017, 15:28
Official

Good Afternoon Madelein,

Thank you for taking the time to inform us of your unfortunate experience.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813

Best regards,

ML
Madelein L's update23 Mar 2017, 16:20
Reviewer Update

When will someone get back to me about this matter?