Manager unable to attend to customer queries

On suday 03 May 2020 my wife placed an order at Barcelos vis Uber eats, order was delivered efficiently but one item was missing so we decided to let it slip. Today we placed an order oncfe once again, this time 2 items were missing.

i decided to drive 3 kilometers to the outlet to try and speak to the manager about my issues. when i arrived at Hatfield (Barceloas) at approximately 18h35 the supervisor was able to listen to my concerns and tried to blame the delivery guys. coincidentally the delivery guys started venting their frustrations about missing orders and how plenty of customers are complain. the manager by the name of Tau (Short guy with long dreadlocks) was sitting 3 meters from the door. he could hear the conversation and he decided to scream at the supervisor. when i realized that Tau was in charge i asked to speak to him and he deliberately ignored me. instead he proceeded to tell the supervisor to give me jumbo chips and that's the best he can do.

So disgusted to hear the comments i immediately asked for the Headoffice number and to my surprise no one was willing to share the contact details. i asked Tau if i can speak to him, I don't mind if he could stand 3 meters away from me. please note that i was wearing a mask during this ordeal.

Tau decided to ignore me and told the supervisor he's closing shop at 19h00pm. I decided to look at my watch and there was 15 more minutes and the delivery guys already picked up their orders. i was literally the only person standing by the door and he still refused to address my concerns.

i have never been this humiliated by such a despicable service before.

this is unacceptable. if he can do this to me how many customers have to suffer before something is done.

im so disgusted. i hope the Headoffice gets this message.