Barcelos Stanmore Pathetic - Poor ***** management

Barcelos Stanmore Pathetic service from Anand!!!

I am writing to formally lodge a complaint regarding my recent experience Barcelos Stanmore. I ordered and paid in full for two quarter chicken meals with sides. When I requested both breast pieces for my meals, the manager Anand serving me refused, stating that they had too many leg pieces left and that it was protocol from head office to balance the portions yet I am paying in full for my meals.

I asked if another customer would be allowed to order breast pieces, and the manager confirmed they would, but only one per customer. This felt unfair and inconsistent. To get the breast pieces I wanted, I was forced to pay extra for a separate, more expensive meal even though I didn't want the rolls.

Additionally, I would like to note that the manager, Anand, who served me, was very unaccommodating and rude throughout the interaction. This added to the frustration of the experience and left me feeling disrespected as a paying customer.

I believe this practice is misleading and not in line with fair customer service. Customers should be able to choose their preferred pieces when ordering and paying for a meal in full, without being penalized or charged more. Even when I took my meal in the end Anand was very smerky.

I kindly request that Barcelos management review this policy and provide clarity on whether customers are entitled to select their preferred chicken portions. I also ask for a resolution regarding the additional cost I had to pay.

Thank you for your attention to this matter. I look forward to your response and trust this will be addressed urgently.