Barcelos - Silverwater Crossing , Silverton , Pretoria

This has to be the worst customer service I have ever experienced. I placed an order on Mr D food. The driver never collected my order. Story on its own I took up with Mr D. But when I called the branch at Silver water crossing, they advised me that they are about to close shop. I pleaded with them to just wait 15minutes, I’ll collect the food myself. Even spoke to the manager and they refused. After several minutes of arguing with this selfish, ruthless *****, he (the manager) told me if gives me a ludicrous ultimatum stating if I’m not there in 15minutes they will leave. This is at no point my fault. He could have had a little more empathy regarding a paying customer that never got what they paid for. Instead he is more worried about the overtime he has to pay his staff. And he actually told me that he was going to start counting the time. Imagine that. Threatening me with my food I’ve paid for. They should really reconsider hiring staff that knows the meaning of customer service. In profession I also render a service and if the need arises I work overtime just to get the people paid and I don’t even om get paid overtime. But because I pride myself in what I do, I serve the clients with the utmost respect to get the job done. This is something Barcelos - Silverwater Crossing in Silverton lacks. I will never support that place ever again. You are not even worthy of the 1 Star I gave you.