Barcelos Kyalami, worst customer experience

(Barcelos Kyalami). This is by far a very horrible place to spend your hard earned money no matter how hungry you are. Their customer service is really appalling/if not the worst and sometimes their food is off. To add on the manager is even dreadful, being rude and arrogant is second nature to him and doesn't value nor respect customers nor takes responsibility for bad customer services but instead tells you indirectly that he does not care! Please don't go here. I always support this business and i'm disappointed to say how irrelevant the manager made me feel when I was complaining about the horrible service.

The first incident was when I ordered a meal from them and the meat was off but smothered in fresh marinade sauces, I drove home to eat my meal and eventually drove back to the shop to complain after discovering that the meat was off, (tasted funny and had a weird texture). When I got there I asked him to taste it but he refused and also refused to give me a refund. I was upset but I let it go as I am a regular customer there and it was just one incident, now there has been a second incident and as a loyal customer to this business, I cannot take it anymore.

The second Incident: I always try and order the same menu whenever I go there and I started realizing that the portion sizes are always fluctuating, sometimes sufficient, sometimes small. I drove to the store and ordered the same meal I usually do and discovered that the portion was very small. When I advised the manger that I am not happy with my order or the portion of it and how these portions are always fluctuating, he basically arrogantly and very rudely told me that he doesn't care and made reference to how cheap the meal i purchased is, and that the price of the meal I paid for is so irrelevant and that he'll gladly refund me as my money that I spent in the store makes no difference to him or the store whatsoever. I've been supporting this business for 3 years Im really disappointed and shocked by how I was treated. No explanation given, no apologies and no responsibility taken. I can't begin to explain how dreadful I feel.