SN
Siven N

1 reviews | Active since May 2017

03 May 2017, 14:42

Barcelos - Cheap means take any **** they give...

<p>On 21st April 2017, I went to buy a bithday special at Barcelos (Quarter Chicken & Rice), at the Chatsworth Centre. I ordered 5 birthday special meal that afternoon, about 5pm. As we opened the meal at home, the rice smelled off, further more the chicken, colour and sause never tasted like Barcelos. Its like they doing us a favour and making this birthday special, theres no quality, no presentation. We customers must just take it because its cheap. I was very disappointed. The chicken was like dipped in horrible hot sause. We didnt even eat the food, that is how horrible it tasted. I could not even give it to the dogs.</p> <p>I normally buy from Barcelos at Berea, and i know how it should look and taste. Berea branch is outstanding with customer service and quality.</p> <p>Barcelos at Chatsworth Centre really needs to UP their services and need to keep up with the Barcelos standards...</p> <p>On 21st April 2017, I went to buy a bithday special at Barcelos (Quarter Chicken & Rice), at the Chatsworth Centre. I ordered 5 birthday special meal that afternoon, about 5pm. As we opened the meal at home, the rice smelled off, further more the chicken, colour and sause never tasted like Barcelos. Its like they doing us a favour and making this birthday special, theres no quality, no presentation. We customers must just take it because its cheap. I was very disappointed. The chicken was like dipped in horrible hot sause. We didnt even eat the food, that is how horrible it tasted. I could not even give it to the dogs.</p> <p>I normally buy from Barcelos at Berea, and i know how it should look and taste. Berea branch is outstanding with customer service and quality.</p> <p>Barcelos at Chatsworth Centre really needs to UP their services and need to keep up with the Barcelos standards...</p> <p>On 21st April 2017, I went to buy a bithday special at Barcelos (Quarter Chicken & Rice), at the Chatsworth Centre. I ordered 5 birthday special meal that afternoon, about 5pm. As we opened the meal at home, the rice smelled off, further more the chicken, colour and sause never tasted like Barcelos. Its like they doing us a favour and making this birthday special, theres no quality, no presentation. We customers must just take it because its cheap. I was very disappointed. The chicken was like dipped in horrible hot sause. We didnt even eat the food, that is how horrible it tasted. I could not even give it to the dogs.</p> <p>I normally buy from Barcelos at Berea, and i know how it should look and taste. Berea branch is outstanding with customer service and quality.</p> <p>Barcelos at Chatsworth Centre really needs to UP their services and need to keep up with the Barcelos standards...</p> <p>On 21st April 2017, I went to buy a bithday special at Barcelos (Quarter Chicken & Rice), at the Chatsworth Centre. I ordered 5 birthday special meal that afternoon, about 5pm. As we opened the meal at home, the rice smelled off, further more the chicken, colour and sause never tasted like Barcelos. Its like they doing us a favour and making this birthday special, theres no quality, no presentation. We customers must just take it because its cheap. I was very disappointed. The chicken was like dipped in horrible hot sause. We didnt even eat the food, that is how horrible it tasted. I could not even give it to the dogs.</p> <p>I normally buy from Barcelos at Berea, and i know how it should look and taste. Berea branch is outstanding with customer service and quality.</p> <p>Barcelos at Chatsworth Centre really needs to UP their services and need to keep up with the Barcelos standards...</p> <p>On 21st April 2017, I went to buy a bithday special at Barcelos (Quarter Chicken & Rice), at the Chatsworth Centre. I ordered 5 birthday special meal that afternoon, about 5pm. As we opened the meal at home, the rice smelled off, further more the chicken, colour and sause never tasted like Barcelos. Its like they doing us a favour and making this birthday special, theres no quality, no presentation. We customers must just take it because its cheap. I was very disappointed. The chicken was like dipped in horrible hot sause. We didnt even eat the food, that is how horrible it tasted. I could not even give it to the dogs.</p> <p>I normally buy from Barcelos at Berea, and i know how it should look and taste. Berea branch is outstanding with customer service and quality.</p> <p>Barcelos at Chatsworth Centre really needs to UP their services and need to keep up with the Barcelos standards...</p> <p> </p>

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Replies (1)
Barcelos Flame Grilled Chicken
Barcelos Flame Grilled Chicken's reply03 May 2017, 14:57
Official

Good Afternoon Siven,

Thank you for taking the time to inform us of your unfortunate experience.

One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.

We would appreciate your further feedback if possible. Thanking you in advance.

Kind regards

The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813