BARCELOS BEREA-WORST EXPERIENCE EVER

I had a bad experience with the meal. I ordered the thumbs up on 02 October at 18:53 online. The food arrived around past 8, and the chicken was half done(I have pictures) I then phoned the store to complain, I was advised that the manager has left for the day. I then phoned the following day spoke with the same person and he advised that the manager is still not in, then took my name and contact details. On Monday having not received any call I then phoned and spoke with the manager (Jabu) and she just said she was on sick leave, and she will replace the order. I then asked her why she doesn’t even apologize, she then said by replacing the order is her way to say sorry, she took my details and promised to phone on Wednesday to which she never did. So I phoned today and she answered the phone and I informed her that I’ve since awaited her call, she said the store was busy, she then asked to deliver the food. The food indeed arrived cold and the meat still not done and the roll full of butter that’s not properly warmed... I am deeply disappointed with this.. I am a big customer of Barcelos and this was the worst experience, I’ve never had any problems in Joburg. Barcelos Berea I am DISAPPOINTED