1 reviews | Active since Oct 2018
Bad food service
Worst experience at Barcelo’s gateway food court I ordered 2 quarter chicken chips roll and coke breast piece one of the rolls supposed to be a garlicky roll they told me to wait for 10 minutes I waited when the meal was ready I took it sat at the table and ended up getting to Leg pieces with the meal and a burnt garlic roll I went back and said to them that I required breast pieces and a garlic roll but the 1 the gave me was burnt I asked for them to make another order at the time I had 20 minutes before my movie actually start I waited another 10 minutes and I did miss the starting of my movie with my girlfriend at the end of the meal I found a feather stick I thought it was a bone but it was not and was out of right away after the meal I didnt report that as I had a movie to catch however it was really disappointing and I buy Barcelo’s every week I ended up not having watching my movie My phone number is ********** 460 my emailis ********** I look forward in a plan of action as I still have the recite of the meal
Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint will been addressed to your expectation.
Kind regards,
Nico van Lille
The Barcelos Team
www.barcelos.co.za
Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint will been addressed to your expectation.
Kind regards,
Nico van Lille
The Barcelos Team
www.barcelos.co.za
