Ayoba Meal "35 minutes wait"

Barcelo's Umhlanga Ridge - Caltex Centenary Blvd

Caltex Centenary, 5 Centenary Blvd, Umhlanga Ridge Umhlanga Ridge, Durban, Kwazulu Natal, 4019

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09:30 AM - 12:00 PM

Date : 25/06/2021 Order number 163 Order Ayoba meal

i cannot even begin to imagine how my order (Portion of rice and piece of chicken "only") can be ignored and taken so lightly as if i am nothing, and orders of people who ordered after me being given their order way after i have waited for “””35 minutes””””.

i asked the lady with such humility and respect because i had taken some time out of work, i asked her after 20 minutes of waiting can you please check on this order for me and without asking the cooking staff she said it coming, so i sat back down waiting, 5-8 minutes go by orders after me still being called out, i ask a second lady to check for she also without asking cooking staff says it coming order after me still being called, another 10 minutes go by, and a guy comes in the front to answer the phone i ask him to please check on my order, only to find that my order was not prepared as yet, while people who came after me order more complex meals "thumbs ups" multiple times, please check slips i think the last number that was called when i let is 176, so ask your self 163 - 176 i only received my meal after order 176, is this how costumers who order ayoba meals are treated?????, the lady knew my order number by heart but she kept on giving people who ordered after me their meals, i was sitting right in front, and i heard all conversations of people who were ordering, i know there was about three call in and the rest were walk in like my self with bigger orders but they all managed to get theirs before me.

When i even asked politely "I'm getting late for work" a couple of times but still kept on telling me the same thing its coming by TWO DIFFERENT WOMEN when it was not even prepared at all, i normally buy Ayoba meals same Barcelos served by a different staff and they always serve me well.

I am also a regular customer of Barcelo's in Mt Edgecombe (garage) I have never experienced such nonsense, there I normally order thumbs up with crispy chips always, they know me very well, and when I am at work I use this Barcelo's and this is not acceptable what they have done to me.

i work at the Nedbank Contact Center, and it is convenient for me to use this Barcelo's but if this is how i am going to be treated, i will be telling my collages about this experience and i will stop buying from your shops.

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