Non-existent client-interface experience when opening a company account

BZ offers probably the lowest running cost of a company account, which they recently brought to market. Opening a company account is preceded by a personal account which is verified first and also used to transfer the first funds to the company account. Sounds fine and dandy. Not so fast. You then have to upload several company-related documents via your phone. All these documents reside on your computer. How do you get these to your phone? No use emailing it to BZ - it has to come from your phone according to management! Focus on client service by BZ is less than zero to my mind. No-one to talk to. Only emails from BZ. When a new account is opened, bank management should be on top of their game. Meet the new client's concerns and be a person he/she can turn to if in doubt. Beat the other banks. You have a competitive edge. BZ has no offices such as conventional banks where a new client could call for assistance. BZ executives should be particularly sensitive to the client's perception of the service he/she receives. Happy clients are worth much more than all the adspend.