No customer service

Customer service is a joke - sent request at 14:30 get a response at 21:15. Not able to speak with anyone by phone. Ridiculous whatsapp chat help. 40 minutes into "assistance" and no pogress...as if I'm speaking with a robot. Need FICA guidance but seems impossible....you can't service customers with whatsapp. No web banking, only via app. Cutting costs to waste customers' time :-/