***********, HEARTLESS, AND HIDING BEHIND AI BOTS. YOU ARE RUINING LIVES.

I am writing this review out of pure desperation and absolute fury. Bank Zero has arbitrarily placed my account on "safe mode" without a single phone call, email, or notification. You have effectively frozen my life with zero explanation and zero warning.

Because Bank Zero refuses to employ actual human beings for customer support, I have been sent from pillar to post trying to fix this. There is no support line to call. Instead, I am forced to argue with an AI chatbot on WhatsApp that is completely useless and incapable of solving a complex problem. It is a never-ending loop of robotic nonsense while my actual life falls apart.

Do you understand the real-world damage you are causing? Because of your arbitrary "safe mode," I cannot access my own funds. I have not been able to pay my children’s school fees. Do you care that your lack of a support structure is directly impacting my children's education?

This is not "disruptive banking," this is negligent, faceless, and cruel. You are playing games with people's livelihoods while hiding behind technology so you don't have to face the consequences.

Fix my account immediately and give me a human being to speak to, or I will be taking this to the Banking Ombudsman. You should be ashamed of how you treat your clients.