Customer Service as it should be

I had a problem with an overseas payment, was trying to pay daughter school fees and was charged txn fees, but the payment was declined, I contacted the institution overseas and it was a total nightmare.

Eventually contact bank zero to see if it could be reversed and was told that it could take come time and also be costly. Nonhlanhla said she would keep the ticket open until I reverted with a way forward. I went back to overseas institution and was awaiting feedback from them when Nonhlanhla messaged to say that she had spoken to someone else and that they resolved my query!

Nonhlanhla, THANK YOU!!!!!!!! you were working on the query even after we agreed that you would wait for my response!

This is customer service! The company should be happy to have you on board!