Bank Zero - you can DO better!

I was very excited to join Bank Zero, their value proposition resonated with me as a client and reflected in my disappointment with my previous 'brick and mortar' bank.

However - I have been very disappointed with their customer service. Specifically their response time, their lack of detailed understanding, and their response to a very specific query.

My basic query was, I was not able to buy prepaid electricity from my Bank Zero app. I have sent the Bank Zero team multiple Whatsapp messages and screenshots with details about my query.

This problem has not been resolved for the last 2 weeks. I regularly get the following messages {after having to follow up}: 'Our team is investigating the issue, I will update you as soon as possible'........'I will talk to our tech team again, it should be fine by now though'..........'I have forwarded the new error message to the developers and will revert with more information'.

I have been a strong advocate for Bank Zero and their innovative, problem-solving approach to traditional banking as we come to know and accept it. However, I have lost trust in that strong belief - due to slipping up on the basics.

Yatin Narsai and Michael Jordaan you can do better, you have my contact details on Whatsapp.