RIDICULOUS SERVICE

I took out fibre for my new apartment and told them that I would activate it on the 29/12/2023, as my move in day was the 30/12/2023. I tried on both my phone and my laptop and it keeps telling me that the email address used is not registered with Balwin Fibre, yet it's the same email address I received the link to activate my line on. I tried phoning their "support line" to which I received an automated voice advising they were closed and that I should email their support, to which I did. Only to receive an automated message advising that someone will get in touch with me as soon as they can... And not to mention that I received an invoice for service on 14/12/2023 to 14/12/2023 when I was not even in the apartment yet and I had not even received the router yet. The guy that assisted me assured me that I would have wifi as I did advise that I deal with international clients and the industry I am in does not shut down over this period (festive season) and I cannot be without internet... I not sit having to use my phone as a hotspot, practically throwing money away with buying data, all because I given an empty promise.

SORT IT OUT BALWIN, with the rate of bad reviews, surely by now you would have sorted these issues out!!! And HOW? HOOOOOW do you not have anyone in support over a weekend??? HOOOOOWWW!!!!!

Just a little tip, FIX THE PROBLEMS YOU CURRENTLY HAVE BEFORE TAKING ON ANY NEW CLIENTS!!!!