Pathetic service

Up until today I still do not have internet connection. I moved in on the 27th Feb. I have set up everything according to your emails. All lights are on and connection to my router not once has someone offered to come our and have a look.

This service is absolutely pathetic. I have logged multiple tickets with no action, I have to call and be on hold for hours before someone answers just for the them to tell me the same thing.

I have entered my email to activate and it says "processing" for over an hour now.

What do I do to get service!?

Really disgusting, I will be changing providers and my fibre cable