Continuous downtime of internet and pathetic service

In the past week we have been without internet for 4 days now. Wednesday (25th May), Thursday, (26th May), Friday, (27th May) and today (01st June). I have had to top up my data to ensure I can work at normal capacity and have been put out of pocket of R500+ now.

Secondly, Balwin Fibre refuse to provide contact details or help as they state they are "Non Client Facing".... yet they provide a service???? I have Facebooked them a number of times and there is no response.

I would like to know how I will be reimbursed for the money lost due to Balwin Fibre?