When visiting Cape Town in February 2025 we were so excited to have booked a balloon trip

When visiting Cape Town in February 2025 we were so excited to have booked a balloon trip. Unfortunately due to the weather this has to be cancelled twice. We were told a refund would be issued shortly after. We are still in November 2025 still not having received a refund. We sent countless emails to the company which have all been ignored. We’ve tried ringing the company with no answer. We’ve tried messaging and contacting through social media and every time my comments are deleted. They’re clearly aware of the misconduct they’re doing as I’ve seen other Google reviews and Trip advisor reviews saying others have had the same experience and not received refunds which they’re due. Their own website states if a trip has to be cancelled a refund is due within 21 business days. They are ****mers and it’s disgusting that multiple people also have experienced the same thing with this company and they continue to operate.