JN
Joan N
1 reviews | Active since Jan 2020
03 Mar 2026, 14:34
Untruthful
They are not truthful...they have a miscalculation and we said they can deduct 5% from the donations the shelter get ..now they don't want to pay out any amount
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BackaBuddy's replyOfficial
04 Mar 2026, 13:39Hi Joan, thank you for your feedback. We’re sorry that this situation has been frustrating. There was a misunderstanding regarding the agreement and payout calculations, which we have since reviewed internally. Our team is currently working through this with you directly, and we can confirm that the matter is being resolved and that the payout will be processed. We appreciate your patience while we finalise this and thank you for raising your concern. If you need anything further, please feel free to stay in touch with our team so we can ensure everything is completed smoothly.
BackaBuddy's reply04 Mar 2026, 13:39
Official
Hi Joan, thank you for your feedback. We’re sorry that this situation has been frustrating. There was a misunderstanding regarding the agreement and payout calculations, which we have since reviewed internally. Our team is currently working through this with you directly, and we can confirm that the matter is being resolved and that the payout will be processed. We appreciate your patience while we finalise this and thank you for raising your concern. If you need anything further, please feel free to stay in touch with our team so we can ensure everything is completed smoothly.