GN
Gabi N
1 reviews | Active since Dec 2014
20 Jun 2024, 18:33
Struggling to access funds
I made a back a buddy account to raise funds for my daughter's UK competition.
Back a buddy has had delayed responses to my request in getting access to funds that have been raised.
The trip is on 25 June and I am still waiting for their response after they have requested verification of banking details
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BackaBuddy's replyOfficial
21 Jun 2024, 16:38Hi Gabi, we apologize for the delays you’ve been experiencing in accessing the funds for your daughter's UK competition. To promptly resolve this, we have escalated your request and processed your payment today. The funds are on their way to you in time for her competition. Since the launch of our updated site, we have encountered significant issues that have affected our payouts and processes. Please be assured that we are working tirelessly to address these challenges and anticipate returning to our usual level of service shortly. Thank you for your understanding and patience. Kind regards
BackaBuddy's reply21 Jun 2024, 16:38
Official
Hi Gabi, we apologize for the delays you’ve been experiencing in accessing the funds for your daughter's UK competition. To promptly resolve this, we have escalated your request and processed your payment today. The funds are on their way to you in time for her competition. Since the launch of our updated site, we have encountered significant issues that have affected our payouts and processes. Please be assured that we are working tirelessly to address these challenges and anticipate returning to our usual level of service shortly. Thank you for your understanding and patience. Kind regards