Not even angry at this point, just disappointed

I've written 2 reviews on HelloPeter so far. Both times I was angry. This time I'm only disappointed. I wanted so badly for my BackaBuddy experience to not be a stressful one as I'm currently planning a wedding and am already super stressed about that. I'm incredibly jealous of all the people who have had good experiences. As you can see by my scarce reviews, I don't "complain" often. And I've been putting off writing this hoping that, by some miracle, it would just be resolved. When I received my first payment on BaB they requested a whole lot of information to verify that I'm a real person and that this is a legit thing I'm raising funds for. I provided it gladly. A few days later they requested invoices from me and I explained to them that I haven't received all of the invoices yet as we've haven't been able to start our immigration process yet but we do have one from the immigration company we're going through and would that suffice. That was on the 18th or so of August. I never heard anything back after that. I sent follow up email after follow up email to which they sent me a ticket number and when I tried to follow up on that ticket number it would then tell me my username and password is incorrect. I eventually even tried there WhatsApp line which was equally as useless. Today, I receive an email from them saying there's a glitch with my login details, here are some new ones. WHICH STILL DIDNT WORK. No explanation on whether the invoice was sufficient, no idea whether or when I'll receive the funds raised, nothing. Am I suppose to wait another almost 3 weeks before I receive another vague, unhelpful email? I'm slowly starting to believe the people who claim BaB invests the funds and tries to reap as much interested from it as possible before giving it to you.