CS
Catherine S
1 reviews | Active since Aug 2023
08 Aug 2023, 11:42
Long process for payout
The first half of the process was seamless, as in it is easy to get the money in. But getting the money paid out seems cryptic and long-winded. I think they should get campaign verification BEFORE everyone donates and have more information about the payment process before hand. Not just in the welcome email but in the sign-up process. I had they feeling they weren't keen to pay out. Do they invest the funds in the meantime and try withhold them as long as possible?
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BackaBuddy's replyOfficial
12 Sept 2023, 12:52Dear Catherine,
Thank you for taking the time to share your feedback with us. We're glad to hear that the initial process of setting up your campaign was smooth, but we sincerely apologize for the difficulties you've faced regarding the payout.
We will certainly look into implementing a more streamlined verification process and providing clearer information about the payment procedure in the future. Thank you for bringing these points to our attention, and for giving us the opportunity to improve. Kind regards
Thank you for taking the time to share your feedback with us. We're glad to hear that the initial process of setting up your campaign was smooth, but we sincerely apologize for the difficulties you've faced regarding the payout.
We will certainly look into implementing a more streamlined verification process and providing clearer information about the payment procedure in the future. Thank you for bringing these points to our attention, and for giving us the opportunity to improve. Kind regards
Best regards,
BackaBuddy's reply12 Sept 2023, 12:52
Official
Dear Catherine,
Thank you for taking the time to share your feedback with us. We're glad to hear that the initial process of setting up your campaign was smooth, but we sincerely apologize for the difficulties you've faced regarding the payout.
We will certainly look into implementing a more streamlined verification process and providing clearer information about the payment procedure in the future. Thank you for bringing these points to our attention, and for giving us the opportunity to improve. Kind regards
Thank you for taking the time to share your feedback with us. We're glad to hear that the initial process of setting up your campaign was smooth, but we sincerely apologize for the difficulties you've faced regarding the payout.
We will certainly look into implementing a more streamlined verification process and providing clearer information about the payment procedure in the future. Thank you for bringing these points to our attention, and for giving us the opportunity to improve. Kind regards
Best regards,