TG
Travis G
1 reviews | Active since Jul 2014
26 Jun 2024, 13:21
Cannot access funds
My daughter has a campaign to assist with raising funds to play for South Africa in a World Cup tournament. She has been trying since May to get funds released, and this is not happening. She was told that it was going to be expedited because of delays, which has not happened. She has now been told that the money has been paid out, which is not true. We have asked for a proof of payment, which we have not received. I have tried calling, but only get on hold where the waiting time goes up from 1 minute, to 2, and is now at 10 minutes.
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BackaBuddy's replyOfficial
28 Jun 2024, 00:46Hi Travis, we apologize for the delays you’ve been experiencing in accessing the funds for your daughter's UK competition. To promptly resolve this, we are processing your payment, and the funds should be with you shortly. We've escalated this issue to ensure it’s handled urgently. Since the launch of our updated site, we’ve encountered significant issues that have affected our payouts and processes. Please be assured that we are working tirelessly to address these challenges and expect to return to our usual level of service soon. Thank you for your patience and understanding. Kind regards
Best regards,
BackaBuddy's reply28 Jun 2024, 00:46
Official
Hi Travis, we apologize for the delays you’ve been experiencing in accessing the funds for your daughter's UK competition. To promptly resolve this, we are processing your payment, and the funds should be with you shortly. We've escalated this issue to ensure it’s handled urgently. Since the launch of our updated site, we’ve encountered significant issues that have affected our payouts and processes. Please be assured that we are working tirelessly to address these challenges and expect to return to our usual level of service soon. Thank you for your patience and understanding. Kind regards
Best regards,