Beware & Avoid.

A loving gesture turned into a horrible experience. This lack of transparency and accountability is deeply concerning—just stay away.

Shortly after launching a BackaBuddy campaign and sharing it with family and friends, I faced issues. The setup process was bogged down by excessive policies, ironically framed as improving "customer experience." Alarmed by these red flags, I immediately canceled the campaign.

BackaBuddy then refused to refund donor funds, citing their policies. It’s baffling how they accept money so easily but refuse to return it when a campaign is canceled. Only after escalating the issue publicly on Facebook, with donors themselves commenting to request refunds, did they refund the money—minus their fees.

My recommendation: funds should not be accepted unless they can be refunded promptly if needed.

Adding to the concern, comments from others with similar complaints, including our donors, have vanished from Facebook.