JB
Jaco B
1 reviews | Active since Nov 2024
01 Nov 2024, 14:08
Backabuddy poor service
I've been phoning countless times this week enquiring what is going on with the payment I made to my son's campaign. Empty promises of how the issue will be escalated and resolved. I have phoned, send WhatsApp messages, send a message on Facebook messager. I've mailed the proof of payment as requested and still nothing. What must I do to get this issue resolved? Is this the way back a buddy operates? I want a manager to phone me back and explain this to me. I've asked to speak to management but they are not available. Someone please help me!!!
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Replies (2)
BackaBuddy's replyOfficial
01 Nov 2024, 17:59Hi Jaco, thank you for bringing this to our attention. It looks like the Instant EFT donation hasn’t been processed by the payment portal yet. We recommend following up with them directly to confirm the payment status. Please let us know if there’s anything else we can assist you with in the meantime. Kind regards
Best regards,
BackaBuddy's reply01 Nov 2024, 17:59
Official
Hi Jaco, thank you for bringing this to our attention. It looks like the Instant EFT donation hasn’t been processed by the payment portal yet. We recommend following up with them directly to confirm the payment status. Please let us know if there’s anything else we can assist you with in the meantime. Kind regards
Best regards,
JB
Jaco B's updateReviewer Update
01 Nov 2024, 18:02The payment portal 'Ozow' is not a holding company, they just facilitate the payment. I've explain on my phone calls that I did confirm with the bank and Ozow and they are both saying the money is paid over correctly
JB
Jaco B's update01 Nov 2024, 18:02
Reviewer Update
The payment portal 'Ozow' is not a holding company, they just facilitate the payment. I've explain on my phone calls that I did confirm with the bank and Ozow and they are both saying the money is paid over correctly