MS
Marcia S
1 reviews | Active since Aug 2023
07 Aug 2023, 09:27
BackaBuddy account recon
A statement was mailed to me. An amount of R9 491.96 was deposited into BacksBuddy account. Their fees amounted to R920.66. Amount that should have been transferred was R8 571.30, However an amount of R8 034.83 was transferred. What actually happened to the R536.47?
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BackaBuddy's replyOfficial
12 Sept 2023, 12:55Dear Marcia,
Thank you for bringing this to our attention. We apologize for any confusion regarding the difference in the transferred amount.
As a registered Non-Profit Organization, BackaBuddy does have administrative costs to ensure we can effectively serve our campaigners and donors. Our fee structure is transparently outlined on our Fees Page.
That said, it's essential to note that the discrepancy may also be attributed to third-party payment gateway fees, which we have no control over. These fees can vary depending on the method chosen by the donor when contributing to your campaign.
To provide complete clarity, we'll happily send you a full reconciliation to break down all the costs, including the R536.47 in question. Kind regards
Thank you for bringing this to our attention. We apologize for any confusion regarding the difference in the transferred amount.
As a registered Non-Profit Organization, BackaBuddy does have administrative costs to ensure we can effectively serve our campaigners and donors. Our fee structure is transparently outlined on our Fees Page.
That said, it's essential to note that the discrepancy may also be attributed to third-party payment gateway fees, which we have no control over. These fees can vary depending on the method chosen by the donor when contributing to your campaign.
To provide complete clarity, we'll happily send you a full reconciliation to break down all the costs, including the R536.47 in question. Kind regards
BackaBuddy's reply12 Sept 2023, 12:55
Official
Dear Marcia,
Thank you for bringing this to our attention. We apologize for any confusion regarding the difference in the transferred amount.
As a registered Non-Profit Organization, BackaBuddy does have administrative costs to ensure we can effectively serve our campaigners and donors. Our fee structure is transparently outlined on our Fees Page.
That said, it's essential to note that the discrepancy may also be attributed to third-party payment gateway fees, which we have no control over. These fees can vary depending on the method chosen by the donor when contributing to your campaign.
To provide complete clarity, we'll happily send you a full reconciliation to break down all the costs, including the R536.47 in question. Kind regards
Thank you for bringing this to our attention. We apologize for any confusion regarding the difference in the transferred amount.
As a registered Non-Profit Organization, BackaBuddy does have administrative costs to ensure we can effectively serve our campaigners and donors. Our fee structure is transparently outlined on our Fees Page.
That said, it's essential to note that the discrepancy may also be attributed to third-party payment gateway fees, which we have no control over. These fees can vary depending on the method chosen by the donor when contributing to your campaign.
To provide complete clarity, we'll happily send you a full reconciliation to break down all the costs, including the R536.47 in question. Kind regards