

Babushka Durbanville
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
Headline: Unfair ************** & Evasive Management – Babushka Durbanville Review Content: I am writing this to warn the Durbanville community about the discriminatory treatment I received at Babushka Pub & Grill on the evening of 25 April 2026. I entered the establishment and was served as a paying customer for almost or about an hour. During this time, I paid for beverages (Receipt proof: 19:07:44) and a game of pool. However, after an hour of peaceful patronage, I was summarily chased out by the staff because I was barefoot. I made it clear to the staff that my lack of footwear is a matter of faith and conscience, protected under the South African Constitution. Despite having accepted my money and serving me for an hour (proving that my appearance was not a disruption or a safety hazard), they forced me to leave before I could finish the drinks and services I had already paid for. When I attempted to resolve this reasonably with the owner, Cathrine Frances Gunter, via her registered contact number, she chose to block my number rather than provide an email address for a formal grievance or address the abuse from her staff. This establishment’s conduct shows: Unfair **************: Using "house rules" to override Constitutional rights. Inconsistency: Accepting a patron’s money for an hour and then suddenly "ejecting" them. Evasive Management: Blocking a customer to avoid accountability for staff behavior. If you value a business that respects the Bill of Rights and treats paying customers with basic dignity, I suggest you look elsewhere. I have formally escalated this matter to the Western Cape Liquor Authority (WCP/032005) and the Public Protector. To the owner: Blocking a complainant does not delete the legal record or the video evidence.
1 reviews | Active since Jan 2025
Headline: Unfair ************** & Evasive Management – Babushka Durbanville Review Content: I am writing this to warn the Durbanville community about the discriminatory treatment I received at Babushka Pub & Grill on the evening of 25 April 2026. I entered the establishment and was served as a paying customer for almost or about an hour. During this time, I paid for beverages (Receipt proof: 19:07:44) and a game of pool. However, after an hour of peaceful patronage, I was summarily chased out by the staff because I was barefoot. I made it clear to the staff that my lack of footwear is a matter of faith and conscience, protected under the South African Constitution. Despite having accepted my money and serving me for an hour (proving that my appearance was not a disruption or a safety hazard), they forced me to leave before I could finish the drinks and services I had already paid for. When I attempted to resolve this reasonably with the owner, Cathrine Frances Gunter, via her registered contact number, she chose to block my number rather than provide an email address for a formal grievance or address the abuse from her staff. This establishment’s conduct shows: Unfair **************: Using "house rules" to override Constitutional rights. Inconsistency: Accepting a patron’s money for an hour and then suddenly "ejecting" them. Evasive Management: Blocking a customer to avoid accountability for staff behavior. If you value a business that respects the Bill of Rights and treats paying customers with basic dignity, I suggest you look elsewhere. I have formally escalated this matter to the Western Cape Liquor Authority (WCP/032005) and the Public Protector. To the owner: Blocking a complainant does not delete the legal record or the video evidence.
Hellopeter has tracked Babushka Durbanville across 2 reviews. Babushka Durbanville hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Babushka Durbanville? Write a review to help others decide.
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