Yes or No?

I went to the branch in tokai about 3 weeks ago to buy a car seat for my baby, I point out to the seat I want and the sales assistant goes to the back to get one. He comes out with no seat, another customer calls him and he attends to her, he goes to the back and comes out still with no car seat and attends to the lady. After going to the back for the third time he comes out with the seat. I ask if I use my vitality baby card if I would get discount, he says no only on the Nania brand. On Wednesday night at Canal Walk a colleague of mine goes to buy a car seat for his son and informs me he has vitality baby and he got discount on the seat and it wasn't the Nania brand. So I decide to go in and ask, the assistant on duty informs me that it's only applicable to the Nania brand. I told her that my colleague had just bought a car seat a few minutes ago and got his discount using his vitality baby card. I then asked another lady that works there about the discount and she says it's only if you have the 1000 days card. I'd like to know what the process is, I have the 1000 days card. So why did I not receive the discount? Do you only receive the discount at Canal Walk? <br> <br> <br>