Based on recent customer reviews, Babies R Us earns praise for sturdy products such as Chelino car seats, for standout individuals like Sumesh at Galleria and Thabang at Atterbury, and for the informative Real Mama Club events. Most feedback, however, centres on in store service gaps at Springs Mall, Mall of Africa, Clearwater and Menlyn Park, where shoppers describe being ignored or treated rudely. Returns and exchanges are often refused over packaging, while online orders, gift registries and baby bank credits frequently fail expectant parents.
TrustIndex
2.7
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Babies R Us
What do customers say about Babies R Us?
Based on recent customer reviews, Babies R Us earns praise for sturdy products such as Chelino car seats, for standout individuals like Sumesh at Galleria and Thabang at Atterbury, and for the informative Real Mama Club events. Most feedback, however, centres on in store service gaps at Springs Mall, Mall of Africa, Clearwater and Menlyn Park, where shoppers describe being ignored or treated rudely. Returns and exchanges are often refused over packaging, while online orders, gift registries and baby bank credits frequently fail expectant parents.
Is Babies R Us trustworthy?
Babies R Us has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Babies R Us across 284 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
Complaint Regarding Refusal to Exchange a Baby Rocker
I purchased a baby rocker from Babies R Us at Springs Mall on 11 June 2026. After trying it at home, I found it was not suitable for my baby. I returned to the store to request an exchange for another item, not a refund. However, the store refused because the box was damaged. The rocker is still brand new and unused. The only damage is a tear at the top seal and at one side of the box when it was opened. I was disappointed by the refusal, especially as I only requested an exchange. I kindly ask that this matter be reviewed and that I be assisted with exchanging the rocker for a more suitable item. Thank you for your attention to this matter.
1 reviews | Active since Nov 2024
Complaint Regarding Refusal to Exchange a Baby Rocker
I purchased a baby rocker from Babies R Us at Springs Mall on 11 June 2026. After trying it at home, I found it was not suitable for my baby. I returned to the store to request an exchange for another item, not a refund. However, the store refused because the box was damaged. The rocker is still brand new and unused. The only damage is a tear at the top seal and at one side of the box when it was opened. I was disappointed by the refusal, especially as I only requested an exchange. I kindly ask that this matter be reviewed and that I be assisted with exchanging the rocker for a more suitable item. Thank you for your attention to this matter.
1 reviews | Active since Apr 2026
Poor babies r us service
Springs mall babies r us, the security was very helpful until i got to the till, pregnant lady at the till was very rude, the only reason i completed the purchase was cause my baby really needed the item
1 reviews | Active since Apr 2026
Poor babies r us service
Springs mall babies r us, the security was very helpful until i got to the till, pregnant lady at the till was very rude, the only reason i completed the purchase was cause my baby really needed the item
1 reviews | Active since Oct 2019
If I could give 0 starts I would.
Worst online shopping service and customer service. Bought a compactum online on 12 March with a guaranteed delivery of 5 business days at the most. Received 1 phone call which I was unable to answer due to being at work. On the Saturday I logged into my profile and my order said delayed, nothing else. I sent them an email and they let me know that there was no stock but they will be receiving stock the following week. During the week I followed up and was promised to receive my delivery details and order tracking number the Friday. Nothing happened. I had to contact them again, they do not follow up. Found out, there was stock all along however, the stock was at the Canal walk branch and my delivery was to be shipped from the Tyger valley branch. The Canal walk branch apparently only started getting my order ready after I threatened to send my own courier. Finally received my order 14 days after placing it and it was damaged. Contacted customer service, and exchanged emails with a rude customer service agent. Gaslighting at its finest, never apologized, made me feel like its my own fault and I am imagining things as they followed "procedure" (I contacted them for updates, only received 1 call which I could not answer) Horrid experience as a fist time mom
1 reviews | Active since Oct 2019
If I could give 0 starts I would.
Worst online shopping service and customer service. Bought a compactum online on 12 March with a guaranteed delivery of 5 business days at the most. Received 1 phone call which I was unable to answer due to being at work. On the Saturday I logged into my profile and my order said delayed, nothing else. I sent them an email and they let me know that there was no stock but they will be receiving stock the following week. During the week I followed up and was promised to receive my delivery details and order tracking number the Friday. Nothing happened. I had to contact them again, they do not follow up. Found out, there was stock all along however, the stock was at the Canal walk branch and my delivery was to be shipped from the Tyger valley branch. The Canal walk branch apparently only started getting my order ready after I threatened to send my own courier. Finally received my order 14 days after placing it and it was damaged. Contacted customer service, and exchanged emails with a rude customer service agent. Gaslighting at its finest, never apologized, made me feel like its my own fault and I am imagining things as they followed "procedure" (I contacted them for updates, only received 1 call which I could not answer) Horrid experience as a fist time mom
1 reviews | Active since May 2017
Poor Service
Babies R Us in Ballito Junction....I created a gift registry for my baby shower until today items are not updated.My guests keep on calling because the list is not updated and when i called the store they said its updated and when i check online its not updated but they are claiming that its updated.
1 reviews | Active since May 2017
Poor Service
Babies R Us in Ballito Junction....I created a gift registry for my baby shower until today items are not updated.My guests keep on calling because the list is not updated and when i called the store they said its updated and when i check online its not updated but they are claiming that its updated.
1 reviews | Active since Mar 2018
Real Mama Club event
This review is strictly for the Real Mama Club event. What a beautiful event it is. Very informative and a fun way to get out of the house and have fun as a new mom. I've been to 2 of these events and enjoyed them both. Even though my baby is not a newborn anymore I'm still likely to attend. However last year at Raddison a lady who was at one of the stalls were trying to convince me to purchase a baby carrier. Explained to her that my baby is a bit older now and we don't need one she responded by saying then why am I here, why did I buy a ticket. I was stunned by her response it put me down for a second. People showcasing their products need to be a bit more respectful. She seemed very less interested in interacting with me from the onset. That was the only downside
1 reviews | Active since Mar 2018
Real Mama Club event
This review is strictly for the Real Mama Club event. What a beautiful event it is. Very informative and a fun way to get out of the house and have fun as a new mom. I've been to 2 of these events and enjoyed them both. Even though my baby is not a newborn anymore I'm still likely to attend. However last year at Raddison a lady who was at one of the stalls were trying to convince me to purchase a baby carrier. Explained to her that my baby is a bit older now and we don't need one she responded by saying then why am I here, why did I buy a ticket. I was stunned by her response it put me down for a second. People showcasing their products need to be a bit more respectful. She seemed very less interested in interacting with me from the onset. That was the only downside
1 reviews | Active since Dec 2025
Chelino car seat- Babies R us
I am very pleased with the Chelino baby car seat I bought from Babies R Us. The seat feels sturdy and well-made, and it provides excellent comfort and support for my baby. Installation was straightforward, and the safety features give me great peace of mind while travelling. The padding is soft, and the design is practical and easy to use. Overall, it’s a great quality car seat and definitely worth the purchase. I would highly recommend it to other parents.
1 reviews | Active since Dec 2025
Chelino car seat- Babies R us
I am very pleased with the Chelino baby car seat I bought from Babies R Us. The seat feels sturdy and well-made, and it provides excellent comfort and support for my baby. Installation was straightforward, and the safety features give me great peace of mind while travelling. The padding is soft, and the design is practical and easy to use. Overall, it’s a great quality car seat and definitely worth the purchase. I would highly recommend it to other parents.
1 reviews | Active since Dec 2021
Train staff!!!!
currently shopping around for car seat and stroller so I decided to go instore so I can ask all the relevant questions. I went to babies r us mall of Africa and the only assistance I got was from the security guard who unfortunately could not answer me fully as I needed a sales person to assist with the questions I had etc he asked a lady I think her name is precious or patience to come assist 3 times and she didn't bother she only came and stood by the door since we had decided to leave after spending 30 good minutes in store without anyone assisting me or asking if I'm ok. She stood near us at the door after he called her one last time and she said she is going to eat, no hoots given that we standing there so she could atleast pretend that she's willing to help and call someone else nope nothing ! the main reason for going in store is that we needed explanation and guidance as there's things like ISOFIX I needed clarity on but guess my business was not needed or they profiled me as a window shopper I wouldn't know. But I'm disgusted with the lack of service at 38 weeks I should not be standing for over 30min without anyone coming to my aid
1 reviews | Active since Dec 2021
Train staff!!!!
currently shopping around for car seat and stroller so I decided to go instore so I can ask all the relevant questions. I went to babies r us mall of Africa and the only assistance I got was from the security guard who unfortunately could not answer me fully as I needed a sales person to assist with the questions I had etc he asked a lady I think her name is precious or patience to come assist 3 times and she didn't bother she only came and stood by the door since we had decided to leave after spending 30 good minutes in store without anyone assisting me or asking if I'm ok. She stood near us at the door after he called her one last time and she said she is going to eat, no hoots given that we standing there so she could atleast pretend that she's willing to help and call someone else nope nothing ! the main reason for going in store is that we needed explanation and guidance as there's things like ISOFIX I needed clarity on but guess my business was not needed or they profiled me as a window shopper I wouldn't know. But I'm disgusted with the lack of service at 38 weeks I should not be standing for over 30min without anyone coming to my aid
1 reviews | Active since Feb 2023
Babies R Us more like Babies are not so Us
Babies R Us clearwater is the worst, I've been there twice and not even once have I received proper customer care. The people working there don't care to assist therefore your on your own until you decide to leave.
1 reviews | Active since Feb 2023
Babies R Us more like Babies are not so Us
Babies R Us clearwater is the worst, I've been there twice and not even once have I received proper customer care. The people working there don't care to assist therefore your on your own until you decide to leave.