Wrong item received no response

I ordered a frozen toddler sleep and play bed on the 21st April, only delivered on the 4 May 2020., my daughter was so excited until we noticed it was the wrong bed, I have tried for hours to get hold of customer care as no stores are open but no luck finally tried Twitter which they send someone would call me and still nothing, I would never order from them again if this is the service I received, both email and call center no response. I understand it's a lockdown and didn't mind waiting but atleast respond back or deliver the correct item