WORST STAFF AND SERVICE

This store never fails to amaze me with their terrible service. Myself and my husband went to Toys R us/Babies R Us Canal Walk to get my 6month old baby a feeding chair as well as a walking ring. I went up to the manager who was chatting with one of the sales assistants and asked if they could please assist me in getting these items. The manager says yes someone will be with you now then the sales assistant goes off and asks other customers if she could assist them? I then waited and asked the manager again if someone could please just go and get the things I need from the store room so I could pay and leave and she says yes. Eventually the lady comes back and says she will go and get it but brings the feeding chair in a box that is opened. My husband asked her if this was a return and she said no there is nothing wrong with the item it was opened by mistake because they didn’t know they had one on display. We eventually get both the items and shop for a few other things, only to get home and find the items inside the box were mismatched and incorrect and we could not assemble the goodies. My husband then had to take it all back and it was another story. The staff at this store are beyond lazy, and have absolutely no way of speaking to customers. While I was paying for my items the lady next to me was telling another assistant how badly her service is and how she doesn’t even want to be dealing with her right now but has no other choice because she needs the items. How pathetic!