1 reviews | Active since Feb 2017

15 Feb 2017, 13:54

Worst experience ever!

<p>My husband and I always support the local babies R us in our area. We constantly buying nappies, wipes, toiletries, ect, but after todays experience, i WILL NEVER SUPPORT THIS STORE AGAIN! (Constantia)</p> <p> </p> <p>We were done purchashing our regular items for our 2month old baby and decided to have a look at the car seats as we are currently looking to buy a new one. Because we always buying at this store, we thought, lets buy it now as we desperatly need it. We drive a VW 2 door, which is pretty tight at the back, and our only concern was that the c****at may not fit at the back, but we thought that it would be a better idea to test it whilst we had my car there. We politely asked the guy who was nearest to us to please help us, and explained our delema to him. He looked very confused and said he needed to ask permission from his manager. After taking a while, we eventually went to see what the delay was about - as I was carrying my baby and he was getting a bit crabby - we found the guy who assisted and his manager talking, but in their language, so we could not make out what they were saying.</p> <p>The manager - LEBO - came to us and said " I believe you need help" . So i lost it, as the two of them were having a long converstation, and she knew very well what we had requested. I said to her "did the gentleman not tell you what we asked him to help us with, so she said to us " we not allowed to let you test the c****at unless you give us the money for the c****at which we will keep in the store, while you test the c****at" NEVER in my life have a i ever heard of this rule. She basically imp**** that we were intending to ***** the c****at, with my two month old baby in my arms!</p> <p> </p> <p>absolutley disgusted and i will never take my business to that store, or any other babies r us! </p>

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Replies (2)
Babies R Us
Babies R Us's reply15 Feb 2017, 15:45
Official

Hello Jamie Lee Mackay-Dolley,

Thank you very much for bringing this to our attention.

We humbly do apologise for this experience in store. Kindly note that we will be escalating this complaint further onto an area manager whom will investigate this in store.

Warm Regards,

The Toys R Us Team

's update22 Feb 2022, 15:05
Reviewer Update
There has never been an escalation here and you never got back to me either.