MV
Mr V

1 reviews | Active since Mar 2011

20 Mar 2017, 11:38

Worst Baby Store ever

<p>As I read all reviews it looks like almost nobody is happy with this stores service and always the same response "we will escalate". Our baby is almost due and we spent a load of money at this store. Your service is terrible. 3 times I bought items that were incomplete! Then I have to go back and exchange but not after a huge fight with the store. Everytime we go in there is no-one to assist. You have to walk and find someone to assist, and then when they eventually arrive they know absolutely squat about baby stuff.</p> <p> </p> <p>Fix your stores and the staff you employ as if this is how I struggle to but baby stuff what are the changes I will buy toys for the kids when they grow up? ZERO Mall@ Reds is by far your worst store.</p>

0
Replies (1)
Babies R Us
Babies R Us's reply20 Mar 2017, 11:55
Official

Hello Mr.

Thank you for sharing your concerns and feedback with us as we do appreciate you taking your time of to do so.

Kindly be advised that it is procedure to all complaints lodged on this site escalated so that they do get addressed and investigated.

We humbly do apologize for the experience at the Toys R Us Mall@reds store and please do note that we will have the regional manager investigate your complaint further.

Warm Regards,

The Toys R Us Team