Wasted time online

I ordered a very expensive item on the 27th. I didn't receive an order number or any emails. This was paid via an instant eft. I phoned them on the 29th and they haven't even registered my payment. I was advised that I will receive feedback and that they can't tell me when delivery will take place as they are behind schedule. I still have no order number or feedback. I would like to collect my item at our nearest branch as I will never order online again. I got a no care vibe from the consultants and was really disgusted with the service I received. Another useless attempt of online services as this happened and their Web site doesn't work properly..