LM
Lerato M
1 reviews | Active since Jan 2012
02 Sept 2015, 12:50
Waited too long
Went to Babies R US on the 01 Sept 2015 and waited for 15 minutes without anyone helping me.<br> I had went to fetch the Vitality baby bag, when I got there no one was at the till<br> and a lady that works there told me Elias will assist me.<br> He didn't come, after about 10 minutes some lady came with 2 employees from the store and both employees attended that lady.<br> I stood there for further 5 minutes without any help and I left.<br> <br> That store is for babies and most women who go there are pregnant, to wait for 15 minutes standing up without help I think that is ridiculous.<br> <br> Maybe Vitality Should consider using other stores than that store
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Replies (1)Babies R Us's replyOfficial
02 Sept 2015, 14:41Hello Leratomotshw,
thank you for bringing this to our attention.
I do apologize for your recent experience in store.
I have successfully escalated your initial complaint onto the area manager and manager they are currently investigating the matter in store and will provide you with feedback shortly.
Warm Regards,
The Toys R Us Team.
thank you for bringing this to our attention.
I do apologize for your recent experience in store.
I have successfully escalated your initial complaint onto the area manager and manager they are currently investigating the matter in store and will provide you with feedback shortly.
Warm Regards,
The Toys R Us Team.
Babies R Us's reply02 Sept 2015, 14:41
Official
Hello Leratomotshw,
thank you for bringing this to our attention.
I do apologize for your recent experience in store.
I have successfully escalated your initial complaint onto the area manager and manager they are currently investigating the matter in store and will provide you with feedback shortly.
Warm Regards,
The Toys R Us Team.
thank you for bringing this to our attention.
I do apologize for your recent experience in store.
I have successfully escalated your initial complaint onto the area manager and manager they are currently investigating the matter in store and will provide you with feedback shortly.
Warm Regards,
The Toys R Us Team.
