Uncontactable

Currently 8 months pregnant I have been struggling to contact Babies R Us since November for them to collect the incorrect cot they delivered to my home and process a refund. Emails are never responded to and in 3 months I have only been able to speak to a consultant at their call centre twice as nobody ever seems to answer the calls. I am incredibly disappointed with the treatment I have received from this company and am at a loss of what to do with this incorrect cot cluttering the nursery I’m trying to prepare for my little one.