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siyanda N

1 reviews | Active since Feb 2011

02 Dec 2016, 09:45

Terrible Service with Gift Registry

<p>I went to Babies R us at the Pavilion on 30 November 2016 to create a gift registry for my baby shower. I was told to stand in a que at customer services to be attended to. Once i reached the que after a 20 minute wait i was redirected back to the consultant who directed me to the que as he had the forms for the registry. I proceeded to select my items. I have since noted when logging online that most of the items i selected are not appearing in my profile online, only a few items are reflecting. This is pathetic as i spent so much time in the shop selecting items only for these to not be added to my registry.</p>

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Replies (1)
Babies R Us
Babies R Us's reply05 Dec 2016, 08:16
Official

Hello Siyanda ,

Thank you so much for reaching out to us.

We are terribly sorry for the Experience at the Pavilion store.

Kindly note that we will be escalating this complaint further onto the area manager so that they are able to investigate this further.

Warm Regards,

The Toys R Us Team