Terrible service for essential items!

I placed an order online for baby goods on 9 April, including a scale to see if my baby gains sufficient weight due to me breastfeeding and not being sure of how much he is taking in. I have STILL not received this order!!! Every time I query the order I am told I will get feedback once dispatch gives the customer service agent feedback. I am tired of excuses! I want what I have paid for! The online status is still processing, not even at dispatch yet???