1 reviews | Active since Oct 2016

28 Oct 2016, 11:26

Terrible service

<p>I visited the flora babies r us to swop a packet of nappies as my husband had gotten a size 4 instead of a size 4 plus the manager was rude and made it Seem as if I was looking to ***** I shop and spend lots of money at babies r us and have done so with all 4 of my kids </p> <p>service is very important and it seems like your staff don't have any concept of service what would I gain by swopping a size this is unacceptable as I drove all the way to exchange it only to be told that she can't do anything for me unless I come with a slip she couldn't even pull yesterday's records from the system </p> <p>I am disgusted at the service and definitely won't be back</p>

0
Replies (3)
Babies R Us
Babies R Us's reply18 Nov 2016, 09:49
Official

Hello Sufiyya,

Thank you so much for Reaching out and bringing this to our attention.

Kindly advise if this incident occurred at the babies r us 14th Avenue ? Once we receive confirmation we will escalate this Complaint onto the respective Area manager.

Warm Regards,

The Toys R Us Team,

Babies R Us
Babies R Us's reply18 Nov 2016, 09:50
Official

Hello Sufiyya,

Thank you so much for Reaching out and bringing this to our attention.

Kindly advise if this incident occurred at the babies r us 14th Avenue ? Once we receive confirmation we will escalate this Complaint onto the respective Area manager.

Warm Regards,

The Toys R Us Team,

's update05 Dec 2016, 15:40
Reviewer Update

Hi yes it was at the 14th avenue babies r us