Store is in chaotic state

On Sat, my partner and i went to both stores as we are looking to purchase a pram, baby seat - in short major items. Firstly, Canal walk store has limited stock and they referred us to Bellville, which has more stock however the staff have no clue. What we found was appalling - Prams were on display with wheels missing and staff did not know their products and had no interest in assisting us or the other clients. This was shocking and each time a question was asked about a product it induced a blank look from staff. Surely staff should know their products that they are selling and ensure that display items are setup correctly? The impression that we received was that the staff were there to pass the time. I am shocked about the state of both stores. When one is going to purchase items, such as pram, one expects the staff to know each item with the pros and cons - Difference between isofix and seat belt etc. Where is the Manager or Area Manager?