Poor service from staff at Babies R Us Westville (Pavilion)

I purchased a Sale Item from Babies R Us with my credit card and was charged incorrectly. Reported the matter to customer services and the consultant attempted to do a reversal and then process the correct amount. Unfortunately reversals take up to seven days for the money to be refunded. This resulted in me not having enough funds on my credit card to purchase the items that i wanted and i am forced to wait an entire week so the reversal to reflect so that i can collect my items from the store.

Several hours went by before the representative from customer services was able to seek assistance from one of the regional managers. In the end i was told that there is nothing that they can do to assist me and I would have to wait for the reversal to reflect.